Last updated: 07/15/2026
This page explains important prescription, medical, and safety limitations for products sold by Oxygen Care Supply. Please read it carefully before placing an order.
1. Prescription-Required Products
Certain medical devices, including some oxygen concentrators, CPAP/BiPAP devices, and related prescription products, may require a valid prescription or order from a licensed healthcare provider before they can be sold, dispensed, or shipped.
2. Customer Responsibility
- You have a valid and current prescription or order when required for the product purchased.
- The prescription is for your own use, or you are legally authorized to purchase the product for the intended user.
- The information you provide is accurate and complete.
- You will cooperate with prescription verification when requested.
- You understand that state-specific requirements may vary and may affect whether an order can be fulfilled.
3. Verification Process
Oxygen Care Supply may request prescription documentation before shipment, after order submission, or during order review. We may contact you for clarification or request additional information. If a valid prescription cannot be verified, the order may be delayed, cancelled, or refunded according to our applicable policies.
4. No Medical Advice
Product descriptions, comparison information, educational articles, phone support, email support, and website content are provided for general informational and product-support purposes only. They do not constitute medical advice, diagnosis, treatment, respiratory therapy, or a prescription.
5. Consult Your Healthcare Provider
Always consult your physician or qualified healthcare provider before starting, stopping, changing, or using oxygen therapy, CPAP/BiPAP therapy, respiratory equipment, flow settings, mask settings, or any medical device. Oxygen Care Supply does not determine whether a product is medically appropriate for your condition.
6. No Physician-Patient Relationship
Use of this website, customer support, product guidance, prescription-related communication, or purchase of products does not create a physician-patient relationship between you and Oxygen Care Supply, O2CARE, employees, contractors, representatives, or suppliers.
7. Emergency Situations
This website and our products are not intended for emergency medical use. If you are experiencing shortness of breath, chest pain, severe symptoms, device failure during critical use, or any medical emergency, call 911 or your local emergency services immediately.
8. Product Selection Support
Our team may help explain product features such as weight, size, battery life, accessories, warranty, portability, and general product differences. We cannot recommend oxygen settings, diagnose conditions, or decide whether a device is medically appropriate for you.
9. Contact
For product or prescription documentation questions:
Oxygen Care Supply
Operated by O2CARE
Email: support@oxygencaresupply.com
Phone: (888) 564-6907