Last updated: 07/15/2026
This Warranty & RMA Policy applies to products purchased from Oxygen Care Supply, operated by O2CARE. It explains how warranty support and return merchandise authorization requests are handled.
1. Manufacturer Warranty
Products are generally covered by the manufacturer warranty, not a separate warranty from Oxygen Care Supply, unless expressly stated in writing. Warranty terms vary by manufacturer, model, serial number, accessory, and product condition.
2. Our Role
Oxygen Care Supply may provide reasonable assistance with warranty questions, documentation, manufacturer contact, troubleshooting direction, or RMA coordination. We do not control manufacturer warranty approval, repair timing, replacement decisions, or warranty exclusions.
3. RMA Required
Before returning any product for warranty review, repair, replacement, or inspection, you must contact support@oxygencaresupply.com to request an RMA or further instructions. Products sent without authorization may be refused or delayed.
4. Information Needed for Warranty/RMA Support
- Order number and customer name.
- Product name, model, and serial number.
- Date of delivery.
- Description of the issue, alarm, error code, or malfunction.
- Photos or video if requested.
- Confirmation that the product was used according to manufacturer instructions.
5. Warranty Exclusions
Warranty coverage may not apply to damage caused by misuse, improper cleaning, unauthorized repair, physical damage, liquid exposure, electrical issues, improper accessories, expired warranty, normal wear, consumables, filters, batteries beyond manufacturer terms, or use contrary to manufacturer instructions.
6. Defective on Arrival
If a product appears defective or damaged on arrival, contact support@oxygencaresupply.com within 14 days of delivery. Keep all packaging and do not discard boxes, inserts, manuals, or labels until the issue is resolved.
7. No Medical Emergency Support
Warranty or technical support is not emergency medical support. If a device issue creates a medical emergency, call 911 or your healthcare provider immediately.
8. Contact
For warranty or RMA support:
Oxygen Care Supply
Operated by O2CARE
Email: support@oxygencaresupply.com
Phone: (888) 564-6907