Last updated: 08/15/2026
This Shipping Policy applies to purchases made from Oxygen Care Supply, operated by O2CARE. It explains how Oxygen Care Supply handles order processing, shipment, delivery, and damaged shipment reporting.
1. Order Processing
Orders are processed after payment review, product availability review, and prescription verification where required. Prescription-required products may not ship until required documentation is received and verified.
2. Shipping Information and Delivery Times
Estimated shipping and delivery times are provided for convenience only and are not guaranteed. Shipping times may vary based on product availability, prescription verification, carrier service, destination, weather, holidays, and other circumstances beyond our control.
3. Shipping Address
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, misdelivery, or additional costs caused by incorrect or incomplete shipping information.
4. Delivery and Inspection
- Inspect your shipment immediately after delivery.
- Report missing items, visible damage, wrong products, or delivery discrepancies within 7 days of delivery.
- Keep all packaging materials, labels, manuals, and shipping boxes if there is a damage or discrepancy claim.
- Photos of the outer box, packaging, shipping label, and product may be required for carrier or manufacturer claims.
5. Carrier Delays
Oxygen Care Supply is not liable for delays caused by shipping carriers, weather, natural disasters, incorrect addresses, holidays, regulatory checks, prescription verification delays, or events outside our reasonable control.
6. Risk of Loss
Risk of loss and title for products generally pass to the customer upon delivery to the shipping carrier, unless otherwise required by law or specifically stated in writing.
7. Restricted Shipments
Some products may be subject to state-specific restrictions, prescription requirements, shipping restrictions, or carrier limitations. We may refuse or cancel shipment if a product cannot legally or safely be shipped to the destination.
8. Contact
For shipping questions:
Oxygen Care Supply
Operated by O2CARE
Email: support@oxygencaresupply.com
Phone: (888) 564-6907