Last updated: 07/15/2026
This Return, Cancellation & Refund Policy applies to purchases made from Oxygen Care Supply, operated by O2CARE.
Because many of our products are medical, prescription-related, high-value, and/or hygiene-sensitive, returns may be limited.
Please review this policy before placing an order.
1. Return Eligibility for Unopened Products
Unopened, unused products in original packaging may be eligible for return within 30 days of delivery, subject to approval, inspection, and a 15% restocking fee unless the product is defective or the fee is prohibited by law.
2. Non-Returnable Items
Due to health, safety, hygiene, and prescription-related concerns, the following items are generally non-returnable and non-refundable once opened, used, installed, worn, contaminated, or removed from sealed packaging:
- Masks, cannulas, tubing, filters, humidifier parts, airway-contact items, and skin-contact items.
- Opened or used medical devices and accessories.
- Prescription-required products that cannot be resold under applicable rules or manufacturer policy.
- Special-order products, clearance items, and products marked final sale.
- Items missing serial numbers, manuals, accessories, packaging, or proof of purchase.
3. Return Authorization Required
All returns require prior written authorization from Oxygen Care Supply. Do not ship a product back without an approved return authorization. Unauthorized returns may be refused, delayed, or returned to sender.
4. Cancellation Before Shipment
You may request cancellation before an order ships. Cancellation is not guaranteed if the order has already been processed, verified, packed, special-ordered, or shipped. If the order has shipped, the return policy applies.
5. Refund Timing
Approved refunds are processed after the returned item is received and inspected. Shipping charges, handling fees, payment processing fees, and restocking fees may be deducted where permitted. Refund timing depends on your payment provider or bank.
6. Damaged or Defective Products
If a product arrives damaged, defective, or incorrect, contact support@oxygencaresupply.com within 14 days of delivery. Include your order number, photos, and a description of the issue. We may coordinate replacement, repair, refund, carrier claim, or manufacturer warranty support depending on the situation.
7. Return Shipping
Unless the return is due to our error or an approved defective product claim, the customer is responsible for return shipping costs. We recommend using a trackable shipping method and keeping proof of shipment.
8. Refused Deliveries
If a shipment is refused or returned because of an incorrect address, missed delivery, or customer refusal, applicable shipping costs, carrier fees, and restocking fees may be deducted from any refund.
9. Contact
For cancellation, return, or refund requests:
Oxygen Care Supply
Operated by O2CARE
Email: support@oxygencaresupply.com
Phone: (888) 564-6907